OVERVIEW
IBRIX offers a wide range of services to ensure that our customers successfully implement
and maximize their investment in IBRIX Fusion?.
Our Customer Service team takes a systematic approach to insuring our customers have the file system solution to meet their business requirements. We do this by:
- Understanding Customers Requirements
- Creating a Specific Implementation Plan to Meet Our Customer?s Requirements
- Full Suite of Professional Services Installation and Implementation
- Continuous Availability Customer Support
- Educational Services
Our continued success depends upon ensuring our software solutions work seamlessly within each and every customer environment. Whether you prefer support through our customer support portal, or direct interaction with a support engineer, IBRIX has a customer support option that will work for you.
Support Options
If you are a registered customer of IBRIX, you can use our Customer Service Portal to:
Professional Services
In addition to offering enterprise-class support services, the IBRIX Professional Services Team of Technology Specialists has the expertise and hands-on best practices knowledge to assist customers with a customized file system solution, from design to implementation.
IBRIX Fusion File System Solution Design
- Helping customers define their Global Namespace, distributed file system requirements
- Providing File System Solution Architectures
IBRIX Fusion Installation and Implementation Services
- Providing On-site IBRIX Fusion Software Installation
- Pre installation planning
- Installation and solution verification
- Console Training
Health Check and IBRIX Upgrade Services
- IBRIX Fusion Heath Analysis
- Application of IBRIX Fusion Releases and Updates
- Fusion Tuning and Optimization
- Comprehensive Health Check Report and Recommendations
Education Services
IBRIX's focus on customer training goes beyond product-specific information to address file system solutions. The program instills knowledge and confidence in the planning, installation, operations, and maintenance of scalable file serving solutions.
Courses at corporate headquarters (or at your location, online, if you prefer) involve every aspect of our product offering, from installation and configuration to operations, management, and troubleshooting. Taught by industry experts, all classes blend presentation, discussion, and hands-on laboratory exercises to reinforce new skills in a controlled, instructor-facilitated setting.
You can also elect to have IBRIX professionals work directly with your operations teams and technical support personnel to assess the changes in skill sets, processes, and systems required to fully exploit the potential of scalable file serving solutions. Whatever level of training you choose, our commitment to knowledge transfer ensures that your operations group develops a solid technical foundation to facilitate ongoing maintenance and planning.
Course Information
- IBRIX Fusion System Administration Course
- IBRIX System Installation Course
- IBRIX Performance Tuning Workshop
- Registration and Contact Information
- Travel Information
